Contact Us
Open weekdays, 10am to 7pm CST
We'd Love to Hear from You
Let us know what you think of our products or feel free to ask us a question. We look forward to hearing from you soon.
- Write:
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- Butterball Consumer Affairs
- PO Box 1547
- Kings Mountain, NC 28086
- Call:
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1-800-BUTTERBALL (800-288-8372)
Weekdays from 10 a.m. to 7 p.m. CST (Central Standard Time)
- How long can I keep my turkey once it is open? Turkey lunchmeats should be refrigerated before and after opening. Once the package is opened, expect to keep the meat 2 to 3 days in the refrigerator. If you’ve cooked a turkey or a roast, wrap leftovers and refrigerate within two hours. Again, finish the leftovers within 2 to 3 days of refrigerating.
- Can I freeze my turkey? Feel free to freeze our turkey products in their original wrap before the Best-By date. Thaw in the refrigerator and use within 2 to 3 days.
- Do Butterball® products contain any allergens like gluten? Butterball product labels let consumers know whether any of the top eight allergens may be present in the product. For example, a label may read “contains wheat and dairy.” Specifically, gluten is not present naturally in turkey. It may be present in our gravy packets, additional rubs or flavors, and in our stuffed products.
- What’s the best way to thaw a turkey? Thawing a turkey can be harder than it seems. Learn some fundamental guidelines from our turkey experts. Check out our Thanksgiving Guide and discover How to Thaw a turkey properly or watch our Thawing Video Demonstration for step-by-step instructions.
- What’s the proper way to stuff a turkey? Too much stuffing and your turkey may not cook all the way through. Too little and it may be overcooked. Discover How to Stuff a turkey the right way by visiting our Thanksgiving Guide or watch our Stuffing Video for a demonstration. And don’t forget to read our Food Safety procedures to ensure a safe turkey every time.
- What’s the best way to roast a turkey? Let the turkey experts tell you the right way to roast your turkey to perfection. Discover How to Roast a turkey or check out our Roasting Video for a demonstration.
- How do I cook my boneless roast? Butterball boneless roasts are a great way to enjoy home-roasted turkey all year long. Instructions should be included under the outside netting of each roast, but if you can’t find them, take a look at our Boneless Roast preparation instructions.
- How do I know when my turkey is done? The best way to tell if your turkey is ready to eat is with a meat thermometer. Learn how to Know When Your Turkey Is Done and create a beautifully golden turkey.
- Where can I find my favorite Butterball products? We work hard to be sure that Butterball products are available to as many people as possible. For more specific information on product availability, check our Product Locator.